Return & Refund Policy
Return & Refund Policy
1. Conditions for Returns
- Returns are accepted within 30 days of the delivery date.
- The item must be in its original condition, unused, and in its original packaging with all tags attached.
- Personalized or customized items cannot be returned.
2. Return Process
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Initiate a Return Request:
- Contact us via email: jollygifts057@gmail.com
- Provide your order number and the reason for the return.
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Approval:
- Once your request is approved, you will receive an email with return instructions.
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Ship the Product:
- Send the product to the return address provided.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5-7 business days.
4. Non-Returnable Items
- Gift cards
- Discounted or sale items
- Items that have been used, damaged, or altered
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of receiving the item.
- We will resolve the issue by offering a replacement or a full refund, free of charge.
6. Need Help?
For further assistance, feel free to contact our support team via:
- Email: jollygifts057@gmail.com